Mazwi Store – Privacy Policy

1. Personal Information We Collect

Mazwi Store may collect and process the following categories of personal information:

• Full names and contact details (phone number, email address)
• Billing and delivery information
• Transaction and order history
• Communication records (emails, messages, support queries)
• Technical data such as IP address, browser type, and website usage information

Payment information is processed securely through authorised third-party payment service providers. Mazwi Store does not store full card or banking details.

2. Purpose of Collection

Personal information is collected and processed for legitimate business purposes, including:

• Processing orders and payments
• Delivering products and services
• Issuing invoices, warranties, and proof of purchase
• Providing customer support and after-sales service
• Complying with legal, regulatory, and accounting obligations
• Improving our website, services, and customer experience

We do not collect personal information beyond what is necessary for these purposes.

3. Lawful Processing & Consent

Mazwi Store processes personal information on the basis of contractual necessity (to fulfil orders and services), legal obligations, legitimate business interests, and customer consent where required. Customers may withdraw consent at any time, subject to legal and contractual limitations.

4. Information Sharing & Disclosure

Mazwi Store does not sell, rent, or trade personal information.

Personal information may only be shared with:

• Courier and logistics partners for delivery purposes
• Payment service providers for transaction processing
• Professional advisers or regulatory authorities where required by law

All third parties are required to maintain appropriate confidentiality and security measures.

5. Data Security

We implement reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we take all reasonable steps to secure information, no method of transmission or storage can be guaranteed as completely secure.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal, tax, accounting, and regulatory requirements, and resolve disputes or enforce agreements. Once no longer required, information is securely deleted or anonymised.

7. Customer Rights

In accordance with applicable data protection laws, customers have the right to:

• Request access to their personal information
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Object to or restrict certain processing activities

Requests may be submitted using the contact details provided below and will be handled within a reasonable timeframe.

8. Cookies & Website Usage

Mazwi Store may use cookies and similar technologies to enhance website functionality and user experience. Users may manage or disable cookies through their browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. Mazwi Store is not responsible for the privacy practices or content of such external sites.

10. Changes to This Policy

Mazwi Store reserves the right to update or amend this Privacy Policy from time to time. Any changes will be published on our website, and continued use of our services constitutes acceptance of the updated policy.